The Cove - Reverse-lit Channel Letter SignPosted on: 2021-02-01
Categories: Exterior Signs, None, None
Subcategories: Channel Letter Signs, None, None
How to Get Returning Customers?
We we're excited when @theden.ep came back to us with a new venture (@thecove.ep )! With all the competition in the signage business, when a customer returns to get a new sign for their next new business, it gives us so much excitement because it tells that we are doing something right. And it is, in a way, a feeling of accomplishment and happiness seeing that our clients are doing well with their business and are being successful.
(In a way, we like to think that part of that success is for the sign we designed or solution we proposed and manufactured for their business name.
In any case, We always strive to give the best service and product to our customers. We believe the key points to get customers to return to us are four:
1) Making customer service a priority. Classic Media Signs goes out of our way for them. Clients always appreciate when we excell in our service.
2) Vary product offerings to keep customer's experience new and fresh. Our company is always looking for new technologies, better products, and trends in the sign business to offer our clients something different everytime they come back.
3) Never ignore customer complaints. Fortunately, we seldom get complaints. But it is our mission to solve them as best and as fast as we can so the client always is always happy with the product they purchased.
4) Customer relationships take work before, during, and AFTER the sale. One of the most critical post-sale mistakes is to assume that your job is done once you make the sale.
Congratulations to @thecove.ep for this new endeavor, it is certainly successful even as soon as a few months after their opening. Wishing them the very best today and always!
As a trusted sign manufacturing company, Classic Media Signs stands ready to help you with ALL your sign needs! Contact us, or call us today for a FREE quote at 915.243.7111
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